Yes, that’s right – you’re one of six million people living in a housing association home. In England alone, there are over 1,300 housing associations, providing homes to 11% of the UK population. That’s a lot of customers to know! To help us understand more about you, we’ve launched a campaign called Getting to Know You.
We caught up with our Information Governance and Data Quality Manager, Scott Edgar, to learn more about what it’s all about and what it means for you.
So, Scott, what’s Getting to Know You?
Great question! It’s the name of our new customer data collection campaign. Over the next few months, whenever you log into your MyKarbon account, you’ll have the option to update the information we have about you. No worries if it doesn’t show up right away - it’ll appear when it’s your turn. And if you don’t have a MyKarbon account or prefer updating your details another way, we’ll reach out to you either in person or over the phone later this year.
Why do you need more of my personal data? Don’t you know all this already?
We do hold some information about you, but things change, right? Each year, we manage hundreds of thousands of pieces of customer data. This data helps us understand who lives in your home and what we might need to consider when we visit - like the best days for appointments if you’re at work or who your emergency contacts are. Having this information means we can deliver a better customer experience and personalise our services to you and anyone else living in your home.
How will you make sure my data is safe though?
We know how important your data is because we feel the same about ours. Rest assured, any information you share with us will always be handled safely and your privacy will be respected. And if there’s something you’d rather not answer, that’s perfectly fine—there’s a ‘prefer not to say’ option. You can read more about how we manage and use the information you share with us in our Privacy Statement on our website.
Okay, but how long will it take?
We’ve put in a lot of effort to make this process as easy as possible for you. It shouldn’t take more than 15 minutes. As a token of our appreciation, every month, you’ll have a chance to win one of two £50 high street vouchers* just for taking part. We’ll draw two names every month (Terms and conditions apply).
Find out more using the link below.
Find out more
Yes, that’s right – you’re one of six million people living in a housing association home. In England alone, there are over 1,300 housing associations, providing homes to 11% of the UK population. That’s a lot of customers to know! To help us understand more about you, we’ve launched a campaign called Getting to Know You.
We caught up with our Information Governance and Data Quality Manager, Scott Edgar, to learn more about what it’s all about and what it means for you.
So, Scott, what’s Getting to Know You?
Great question! It’s the name of our new customer data collection campaign. Over the next few months, whenever you log into your MyKarbon account, you’ll have the option to update the information we have about you. No worries if it doesn’t show up right away - it’ll appear when it’s your turn. And if you don’t have a MyKarbon account or prefer updating your details another way, we’ll reach out to you either in person or over the phone later this year.
Why do you need more of my personal data? Don’t you know all this already?
We do hold some information about you, but things change, right? Each year, we manage hundreds of thousands of pieces of customer data. This data helps us understand who lives in your home and what we might need to consider when we visit - like the best days for appointments if you’re at work or who your emergency contacts are. Having this information means we can deliver a better customer experience and personalise our services to you and anyone else living in your home.
How will you make sure my data is safe though?
We know how important your data is because we feel the same about ours. Rest assured, any information you share with us will always be handled safely and your privacy will be respected. And if there’s something you’d rather not answer, that’s perfectly fine—there’s a ‘prefer not to say’ option. You can read more about how we manage and use the information you share with us in our Privacy Statement on our website.
Okay, but how long will it take?
We’ve put in a lot of effort to make this process as easy as possible for you. It shouldn’t take more than 15 minutes. As a token of our appreciation, every month, you’ll have a chance to win one of two £50 high street vouchers* just for taking part. We’ll draw two names every month (Terms and conditions apply).
Find out more using the link below.
Find out more
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