Appeals County Durham

We can provide free impartial and confidential advice on benefit appeals, for all residents of County Durham.

If you have a had a benefit decision made by the Department for Work and Pensions or Durham County Council that you disagree with, you can contact us for advice and guidance. We offer:

Free, impartial and confidential guidance. We can help you understand your rights and the options available to you.
Appeals preparation. We assist with gathering evidence, completing appeal forms, and drafting written submissions to ensure cases are presented clearly and effectively.
Representation and advocacy. We act as representatives and liaise with the Courts and Tribunals Service, the Department for Work and Pensions and the Local Authority on your behalf.
Ongoing Support. A dedicated caseworker to support you through the appeals process.

Who Can Use This Service?

Our service is open to anyone in County Durham, not just Karbon Homes customers, who need help challenging a decision made by the Department for Work and Pensions or the Local Authority.

If you would like to find out more, or would like to start your appeals process, please fill out the form below.

Full name

Address

Date of birth

Contact number

Email address

Type of benefit

Date of mandatory reconsideration refusal (if applicable)

Have you received a tribunal hearing date?

Yes
No

Date of original claim refusal

Initial help required (stage)

Support making mandatory reconsideration
Support submitting appeal
Support with HMCTS representation

Consent to Share Information

I confirm it's OK for my information to be shared for the purpose of appeals advice and support from Karbon Homes Group.

Thank you for sharing personal information with the Karbon Homes Group. Please be assured the security of the personal information you share with us will always be taken seriously, and your privacy will be respected. If you’d like to know more about how we manage and use the information you share with us please visit our website, www.karbonhomes.co.uk, and view our Privacy Statement. Alternative and accessible formats are available and can be requested by calling our Freephone number 0808 164 0111.

Alternative means to contact: by phone - 0191 2238 525, by email - moneymatters@karbonhomes.co.uk.