Contact Us

There are many ways to get in touch at a time that suits you best

MyKarbon

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Pay your rent, view your repairs in one place

Go to MyKarbon

Email

info@karbonhomes.co.uk

We'll respond as soon as we can

Email us

Call or WhatsApp

0808 164 0111

8am-6pm Mon - Fri

Call or WhatsApp us

We’ve made getting in touch even easier! You can now contact us through web chat. Whether you’re at home or on the go, help is just a message away.

Complaints

How to make a complaint, compliment or suggestion about our services and what you can expect from us

Making a complaint

Money worries?

We're here to help you, speak to a member of our Money Matters team

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Media Contacts

Speak to a member of our Communications Team about if you have a request

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Postal address

Karbon Homes

PO Box 169

Blyth

NE24 9GZ

(This includes if you’re a Castles & Coasts, Keelman and Eden customer or supplier, as well as Byker Community Trust)

Leazes Homes

PO Box 170

Blyth

NE24 9HA

(for Leazes Homes customers)

Our Offices

Gosforth - Number 5

Open to customers

Mon - Fri: 9am to 4pm

Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG

Get Directions

Stanley - Greengates

Open to customers

Mon - Fri: 9am to 4pm

Greengates House, Amos Drive, Greencroft Industrial Park, Stanley, County Durham, DH9 7YE

Get Directions

Morpeth

Appointment only

Owen House, Sanderson Arcade, Morpeth, Northumberland, NE61 1NS

Get Directions

Hexham

Appointment only

Tanners Burn House, Hexham Business Park, Burn Lane, Hexham, NE46 3RU

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Newburn

Not open to customers

Unit D2, The Waterfront, Newburn Riverside, Newcastle upon Tyne, NE15 8NZ

Get Directions

Stanley Skills Hub

Open to customers

Tue - Thu: 9:30am to 4pm, Fri: 9:30am to 12:30pm

23-33 Front Street, Stanley, DH9 0JE

Get Directions

Introducing the MyKarbon App

Manage your home from anywhere. With the MyKarbon App, your home is always at your fingertips.