Contact Us

There are many ways to get in touch at a time that suits you best

MyKarbon

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Pay your rent, view your repairs in one place

Go to MyKarbon

By Email

info@karbonhomes.co.uk

We'll respond as soon as we can

Email Us

By Telephone

0808 164 0111

8am-6pm Mon - Fri

Call Us

We’ve made getting in touch even easier! You can now contact us through webchat. Whether you’re at home or on the go, help is just a message away.

Complaints

How to make a complaint, compliment or suggestion about our services and what you can expect from us

Making a complaint

Money worries?

We're here to help you, speak to a member of our Money Matters team

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Media Contacts

Speak to a member of our Communications Team about if you have a request

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Postal address

Karbon Homes

PO Box 169

Blyth

NE24 9GZ

(This includes if you’re a Castles & Coasts, Keelman and Eden customer or supplier, as well as Byker Community Trust)

Leazes Homes

PO Box 170

Blyth

NE24 9HA

(for Leazes Homes customers)

Our Offices

Gosforth - Number 5

Open to customers

Mon - Fri: 9am to 4pm

Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG

Get Directions

Stanley - Greengates

Open to customers

Mon - Fri: 9am to 4pm

Greengates House, Amos Drive, Greencroft Industrial Park, Stanley, County Durham, DH9 7YE

Get Directions

Morpeth

Appointment only

Owen House, Sanderson Arcade, Morpeth, Northumberland, NE61 1NS

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Hexham

Appointment only

Tanners Burn House, Hexham Business Park, Burn Lane, Hexham, NE46 3RU

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Newburn

Not open to customers

Unit D2, The Waterfront, Newburn Riverside, Newcastle upon Tyne, NE15 8NZ

Get Directions

Stanley Skills Hub

Open to customers

Tue - Thu: 9:30am to 4pm, Fri: 9:30am to 12:30pm

23-33 Front Street, Stanley, DH9 0JE

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Introducing the MyKarbon App

Manage your home from anywhere. With the MyKarbon App, your home is always at your fingertips.