Friday 1 May

Come along to our customer service recruitment open day!

Customer Service roles available

Are you looking for a new opportunity in the North East?

Then be sure to come along to our recruitment open day exclusively for customer service roles including Customer Relationship Advisor and Complaints Case Handler.

Date: Friday 1 May 2026

Time: 09:30-15:30 (30 minute slots)

Location: Number Five Gosforth Business Park, Park Avenue, Newcastle upon Tyne NE12 8EG

Note: Don't forget to bring your CV and any relevant qualifications! We are also unfortunately not offering any apprenticeships at the moment.

Here are the roles we have available:

(Click a role to find out further details)

Customer Relationship Advisor

Salary: £26,739.72 per annum

Based: North East

Responsible for: We’re looking for a passionate and skilled individuals to join to join our Customer Relationship Team as Customer Relationship Advisors. This is an exciting opportunity to support our customers with queries across multiple channels and make a real difference in their experience with Karbon Homes.

Our Customer Relationship Team is the first point of contact for our customers, and we pride ourselves on delivering excellent service. As a Customer Relationship Advisor, you’ll handle a wide range of customer enquiries, expertly triaging issues, resolving queries at first contact where possible, and escalating complaints in line with our policy.

You’ll play a key role in:

Providing knowledgeable, efficient, and customer-focused support
Logging and de-escalating complaints
Liaising with colleagues across the business to ensure a first-class service

Read full role description

Complaint Case Handler

Salary: £28,675 per annum

Based: North East

Responsible for: We’re on the lookout for a confident, compassionate, and experienced Complaint Case Handler to join our brilliant Customer Feedback Team.

Our team of Complaint Case Handlers will each be responsible for leading their own case load of stage 1 complaints, from acknowledgement to closure.

Cases will be managed against clearly defined quality standards and timescales in compliance with Karbon’s Complaints, Compliments and Suggestions policy, and The Housing Ombudsman’s Complaint Handling Code.

Case handlers will deliver the highest possible standard of service, record keeping and communication, both written and verbal, to our customers throughout their complaint journey.

In close collaboration with operational colleagues across Karbon, our case handlers will ensure complaint investigations are completed thoroughly and on time, whilst supporting the business to understand root cause of issues raised.