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Our complaints performance reports

Location: /about-us/open-and-transparent/making-a-complaint/our-complaints-performance-reports/

Our Customer Annual Report 2024-25

Each year we publish this report to ensure our customers are kept up to date on how we’re performing against the standards that are set by the Regulator of Social Housing and have an overview of how well we're delivering our services.

Location: /about-us/media-centre/news/our-customer-annual-report-2024-25/

Our winter edition of At home with Karbon has arrived

A very warm welcome to the winter edition of At Home with Karbon.

Location: /about-us/media-centre/news/our-winter-edition-of-at-home-with-karbon-has-arrived/

12 Deeds of Christmas is back for 2024

Location: /about-us/media-centre/news/12-deeds-of-christmas-is-back-for-2024/

Potential partnership with Leazes Homes

Location: /about-us/media-centre/news/potential-partnership-with-leazes-homes/

Proposed partnership with Leazes Homes - Share your views

Location: /about-us/media-centre/news/proposed-partnership-with-leazes-homes-share-your-views/

Universal Credit migration notices: what you need to know

Location: /about-us/media-centre/news/universal-credit-migration-notices-what-you-need-to-know/

Thank you for your views

We’re always working to provide the best service we can for our customers, and we know there’s always room for improvement.

Location: /about-us/media-centre/news/thank-you-for-your-views/

Bin the wipe

Location: /about-us/media-centre/news/bin-the-wipe/

Plans submitted for 50 new affordable homes in Jarrow

Location: /about-us/media-centre/news/plans-submitted-for-50-new-affordable-homes-in-jarrow/

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