You can now speak to our team directly through webchat on the Karbon and Byker Community Trust websites.
Whether you’ve got a question, need support, or just want to check something quickly, our new webchat service gives you a fast and convenient way to connect without picking up the phone.
When we’re available
Our team is online and ready to chat:
- Monday to Friday (between 10am and 4pm)
Why use webchat?
- It’s quick and easy
- No need to wait on hold
- Perfect if you prefer messaging over calling
This new service is part of our ongoing work to improve how we support you - making things simpler, faster and more accessible.
You can now speak to our team directly through webchat on the Karbon and Byker Community Trust websites.
Whether you’ve got a question, need support, or just want to check something quickly, our new webchat service gives you a fast and convenient way to connect without picking up the phone.
When we’re available
Our team is online and ready to chat:
Why use webchat?
This new service is part of our ongoing work to improve how we support you - making things simpler, faster and more accessible.
More news
Our spring 2026 edition of At home with Karbon has arrived
This issue is packed with important updates and stories from across our communities. In this issue, we’re shining a spotlight on how your feedback is driving real, meaningful change – helping us improve our services and support you in the ways that matter most.
Welcome event marks the completion of new homes in North Shields