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We’ve made it easier for you to get in touch!

You can now speak to our team directly through webchat on the Karbon and Byker Community Trust websites. 

Whether you’ve got a question, need support, or just want to check something quickly, our new webchat service gives you a fast and convenient way to connect without picking up the phone. 

 

When we’re available 

Our team is online and ready to chat: 

  • Monday to Friday (between 10am and 4pm) 

 

Why use webchat? 

  • It’s quick and easy 
  • No need to wait on hold 
  • Perfect if you prefer messaging over calling 

This new service is part of our ongoing work to improve how we support you - making things simpler, faster and more accessible. 

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