Customer service

We're delighted to bring a range of stories that celebrate people, partnerships and services making a positive difference across our communities.

Join Tyne and Wear Fire and Rescue Service for a free family-friendly day of water safety education, live rescue demonstrations and practical advice on staying safe around open water.

Karbon Homes’ partnership with The Bread and Butter Thing (TBBT) has been shortlisted in the 2026 Housing Heroes Awards for 'Best company health and wellbeing initiative'. 

Did you know you can contact us on WhatsApp for a wide range of enquiries? 

Our new Environmental Strategic Plan outlines how we’re taking action to make homes warmer and more energy efficient, protect our communities from climate impacts, and reduce our environmental footprint.