We understand that it is a worrying time if your energy provider goes bust 

What is Ofgem?  

Ofgem (the Office of Gas and Electricity Markets) is Great Britain’s independent energy regulator. Ofgem’s role is to protect customers and to provide a safety net in these circumstances. 

They have a process called Supplier of Last Resort (SoLR). It’s in place to protect people from being left without an energy supplier.  

This dedicated webpage is updated daily to gives advice and guidance regarding what to do if your supplier does go bust.  

 The main things you will need to do are:  

1. Take a meter reading, sit tight, and don’t try to switch. You can cancel your direct debit if you want to, but this isn’t necessary.  
2. Wait for Ofgem to arrange for a new supplier for you. It should take them a couple of days, but you won’t be left without energy  
3. When a new supplier gets in touch with you, ask them for their cheapest tariff 

Our Money Matters Team can help  

If you are worried about gas or electricity billing issues, account issues or debt issues our Money Matters team is here to help. 

Get in touch with them today using the online form in the link or email moneymatters@karbonhomes.co.uk and a member of the team will get back to you.