We're committed to providing safe, respectful and high-quality services for all our customers. That's why we've introduced a new Competence and Conduct Policy (you can find it on our Policies page), which supports new regulatory requirements for social housing providers and strengthens our commitment to delivering great customer services.
This policy sets out how we'll make sure that our colleagues and the suppliers who work on our behalf have the right skills, knowledge, experience and behaviours to deliver to carry out their roles professionally and effectively.
It explains how we'll:
Recruit, train and develop colleagues.
Support colleagues to deliver high-quality services.
Promote professional and customer-focused behaviours.
Monitor standards and drive continuous improvement.
Hold suppliers and contractors accountable for the services they deliver on our behalf.
Shaped by customer feedback
Customer feedback played a key role in shaping the policy. Customers told us they want confidence that everyone delivering services on behalf of Karbon Homes is knowledgeable, professional, respectful and accountable.
The policy helps ensure we continue to meet those expectations while driving continuous improvement across our services.
We're committed to providing safe, respectful and high-quality services for all our customers. That's why we've introduced a new Competence and Conduct Policy (you can find it on our Policies page), which supports new regulatory requirements for social housing providers and strengthens our commitment to delivering great customer services.
This policy sets out how we'll make sure that our colleagues and the suppliers who work on our behalf have the right skills, knowledge, experience and behaviours to deliver to carry out their roles professionally and effectively.
It explains how we'll:
Recruit, train and develop colleagues.
Support colleagues to deliver high-quality services.
Promote professional and customer-focused behaviours.
Monitor standards and drive continuous improvement.
Hold suppliers and contractors accountable for the services they deliver on our behalf.
Shaped by customer feedback
Customer feedback played a key role in shaping the policy. Customers told us they want confidence that everyone delivering services on behalf of Karbon Homes is knowledgeable, professional, respectful and accountable.
The policy helps ensure we continue to meet those expectations while driving continuous improvement across our services.
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