In January, customers living in many of our multi-storey flats, sheltered accommodation and Extra Care homes received a leaflet about fire safety.
The leaflets, which are a requirement set out in the Fire Safety (England) Regulations 2022, were produced with involvement of a Karbon Customer Scrutiny Group. They were also approved by the Tyne and Wear Fire Service.
We created the Scrutiny Group, which is made up of Karbon customers, to review how we meet our customers’ needs and how we communicate and engage with them in respect of building safety assurance.
As part of their review, they visited some of our high-rise buildings, which are those over 18 metres or 7 storeys high. They spoke to other customers living in those buildings and the Fire Service. This helped them to produce a report with some recommendations for Karbon to consider and implement.
The leaflet, which they helped to create, is to remind customers:
- what the evacuation strategy is for their building
- how to report a fire
- how to contact the Fire Service in the event of a fire breaking out in their building.
It also highlighted other safety instructions and advice, such as testing smoke detectors.
Customers with fire doors also received an additional leaflet which outlines the importance of giving Karbon access to their home to carry out the necessary safety checks to these fire doors and how to report any faults or damages.
We’ve updated our website with information on fire safety following feedback from the Scrutiny Group.
We’ll be publishing regular fire and building safety information in our At Home customer magazine and on our social media channels. Look out for more details in the future.
In January, customers living in many of our multi-storey flats, sheltered accommodation and Extra Care homes received a leaflet about fire safety.
The leaflets, which are a requirement set out in the Fire Safety (England) Regulations 2022, were produced with involvement of a Karbon Customer Scrutiny Group. They were also approved by the Tyne and Wear Fire Service.
We created the Scrutiny Group, which is made up of Karbon customers, to review how we meet our customers’ needs and how we communicate and engage with them in respect of building safety assurance.
As part of their review, they visited some of our high-rise buildings, which are those over 18 metres or 7 storeys high. They spoke to other customers living in those buildings and the Fire Service. This helped them to produce a report with some recommendations for Karbon to consider and implement.
The leaflet, which they helped to create, is to remind customers:
It also highlighted other safety instructions and advice, such as testing smoke detectors.
Customers with fire doors also received an additional leaflet which outlines the importance of giving Karbon access to their home to carry out the necessary safety checks to these fire doors and how to report any faults or damages.
We’ve updated our website with information on fire safety following feedback from the Scrutiny Group.
We’ll be publishing regular fire and building safety information in our At Home customer magazine and on our social media channels. Look out for more details in the future.
More news
Our spring 2026 edition of At home with Karbon has arrived
This issue is packed with important updates and stories from across our communities. In this issue, we’re shining a spotlight on how your feedback is driving real, meaningful change – helping us improve our services and support you in the ways that matter most.
Welcome event marks the completion of new homes in North Shields