Your rent is important. Without it, we couldn’t provide an effective housing service. But have you ever wanted to know how we set your rent? Our Head of Income, Rob Jeffreys, has the answers.
"When we set your rent, we follow government rules and guidance from the Regulator of Social Housing using something called the Rent Standard. This standard applies to the vast majority of our homes and makes sure housing associations like Karbon charge reasonable rents, and that your money is used to benefit you and
your community.
"The government will announce in the budget the new rent standard for the coming financial year. As soon as we know what this means for you, we’ll be in touch to explain everything clearly.
"I want to reassure you that every penny we receive is invested right back into making your homes and the services we provide better. We’re always working hard behind the scenes to make sure our services are efficient and offer real value for money, so your rent goes further."
As a profit-for-purpose organisation, we don’t make money for shareholders. Instead, we use it to:
- Keep your homes safe, warm and well-maintained
- Improve energy efficiency and heating systems
- Build more affordable homes for people who need them
- Help meet national environmental targets.
In 2024/25, we invested £86.9 million in existing homes - upgrading kitchens, bathrooms, roofs and heating systems to make sure your home stays comfortable and efficient.
Need support?
We appreciate that some of our customers are feeling the pressure of the cost of living. We’re here to help if you need us.
- Our Money Matters Team offers free, confidential advice on all things money related, including Universal Credit, debit and budgeting, benefits and more.
- Our Housing, Customer Accounts and Money Matters teams can source help if you’re in a crisis and support you if you need help to avoid going hungry.
- The Northumbrian Water Support Plus scheme is open to all customers who pay Northumbrian Water charges – if you’re on a low income, your water charges can be reduced by up to 40%.
- Our Foundations Support Fund can help you overcome any financial barriers you face when looking for work, such as travel costs, clothes for interviews or course fees.
If you need our help, please get in touch by calling us on 0808 164 0111, or by emailing info@karbonhomes.co.uk.
We’re committed to supporting you - not just with your home, but with your wellbeing too.
Your rent is important. Without it, we couldn’t provide an effective housing service. But have you ever wanted to know how we set your rent? Our Head of Income, Rob Jeffreys, has the answers.
"When we set your rent, we follow government rules and guidance from the Regulator of Social Housing using something called the Rent Standard. This standard applies to the vast majority of our homes and makes sure housing associations like Karbon charge reasonable rents, and that your money is used to benefit you and
your community.
"The government will announce in the budget the new rent standard for the coming financial year. As soon as we know what this means for you, we’ll be in touch to explain everything clearly.
"I want to reassure you that every penny we receive is invested right back into making your homes and the services we provide better. We’re always working hard behind the scenes to make sure our services are efficient and offer real value for money, so your rent goes further."
As a profit-for-purpose organisation, we don’t make money for shareholders. Instead, we use it to:
In 2024/25, we invested £86.9 million in existing homes - upgrading kitchens, bathrooms, roofs and heating systems to make sure your home stays comfortable and efficient.
Need support?
We appreciate that some of our customers are feeling the pressure of the cost of living. We’re here to help if you need us.
If you need our help, please get in touch by calling us on 0808 164 0111, or by emailing info@karbonhomes.co.uk.
We’re committed to supporting you - not just with your home, but with your wellbeing too.
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