At Karbon, we listen to what matters to you and always look at where we can improve. Damp and mould in your home isn’t just frustrating, it can affect your health and wellbeing.
That’s why we’ve created a dedicated Damp and Mould Team, a group focused on tackling these issues quickly, thoroughly and with care, to respond to customer reports.
We sat down with Rob Nixon, the team manager, to find out more.
Hi Rob, what would you say is the team’s main goal?
We’re here to make homes safe and comfortable. That means not just fixing damp and mould but understanding the root cause so it doesn’t keep coming back.
How are you responding to customer requests and feedback?
Customers told us it’s frustrating when problems aren’t resolved quickly. We’ve structured our team to act fast, keep you updated and ensure work is high quality. It’s also one of the ways we’re meeting parts of Awaab’s Law, which the Government recently introduced to ensure social landlords address hazards in homes promptly.
What do you like about working in the team?
I love that we’re making a real impact. The team is skilled and caring, and it feels great knowing we leave homes safe, comfortable and free from damp and mould.
What else does Karbon do to tackle damp and mould?
Our team mainly responds to reports from customers or colleagues who have spotted damp and mould in homes.
We’ve also got other teams who take more of a proactive approach. They’ll do things like survey homes every five years, keep an eye on homes that might be at higher risk, replace doors, windows or roofs when they’re needed to stop water getting in, and work on improving the overall energy efficiency of our homes.
Is there anything customers can do to help?
Simple things like keeping rooms ventilated, using extractor fans, putting lids on pans when cooking, but the main thing is to let us know as soon as you spot issues.
Get more advice on how you can prevent damp and mould in your home by visiting www.karbonhomes.co.uk/dampandmould
If you spot damp and mould in your home, please get in touch with us straight away.
At Karbon, we listen to what matters to you and always look at where we can improve. Damp and mould in your home isn’t just frustrating, it can affect your health and wellbeing.
That’s why we’ve created a dedicated Damp and Mould Team, a group focused on tackling these issues quickly, thoroughly and with care, to respond to customer reports.
We sat down with Rob Nixon, the team manager, to find out more.
Hi Rob, what would you say is the team’s main goal?
We’re here to make homes safe and comfortable. That means not just fixing damp and mould but understanding the root cause so it doesn’t keep coming back.
How are you responding to customer requests and feedback?
Customers told us it’s frustrating when problems aren’t resolved quickly. We’ve structured our team to act fast, keep you updated and ensure work is high quality. It’s also one of the ways we’re meeting parts of Awaab’s Law, which the Government recently introduced to ensure social landlords address hazards in homes promptly.
What do you like about working in the team?
I love that we’re making a real impact. The team is skilled and caring, and it feels great knowing we leave homes safe, comfortable and free from damp and mould.
What else does Karbon do to tackle damp and mould?
Our team mainly responds to reports from customers or colleagues who have spotted damp and mould in homes.
We’ve also got other teams who take more of a proactive approach. They’ll do things like survey homes every five years, keep an eye on homes that might be at higher risk, replace doors, windows or roofs when they’re needed to stop water getting in, and work on improving the overall energy efficiency of our homes.
Is there anything customers can do to help?
Simple things like keeping rooms ventilated, using extractor fans, putting lids on pans when cooking, but the main thing is to let us know as soon as you spot issues.
Get more advice on how you can prevent damp and mould in your home by visiting www.karbonhomes.co.uk/dampandmould
If you spot damp and mould in your home, please get in touch with us straight away.
More news
Lexie makes the move into independence
Find out more about supported housing customer Lexie who has recently been able to move out independently after living in two of our supported living schemes.
Creating safe and welcoming communities for everyone
Our Strategic Equality Diversity and Inclusion Lead, Di Keller tells us more about Karbon Homes becoming the first organisation in the North East to sign the LGBTQ+ Housing Pledge.
.