Our Money Matters Manager, Lee Forrest has some great advice for anyone claiming Universal Credit and those who could benefit from Attendance Allowance:
The Department for Work and Pensions (DWP) may carry out checks to make sure that your Universal Credit (UC) claim is up to date and correct. These are called case reviews. Customers are being asked to upload bank statements, ID and proof of address. You may be asked for other documents relating to your claim, and to have a phone appointment.
If your claim is selected for review, it doesn’t mean that you’ve done anything wrong, but you must follow the instructions on your journal. If you don’t do this, your claim will be suspended, leaving you without payments.
It is important to know that most UC claims are correct. The DWP is checking to see that your income and savings haven’t changed, and that your personal details and rent details are the same as the last time you updated your UC account. It’s recommended that you check your journal regularly to make sure you don’t miss something on your ‘To Do’ list, and that your details are correct.
If you get a message on your journal about a claim review, please do not ignore it. If you need more time, or help supplying the information, you can put a message on your journal or call the UC helpline on 0800 328 5644. If your claim has been suspended, you’ve missed the deadline to supply information or you need independent advice about what to do, please call us straight away on 0808 164 0111 and ask for Money Matters.
Attendance Allowance – could you be missing out?
Attendance Allowance (AA) is a benefit for people who are over state pension age and need help with
their personal care.
It isn’t means tested, and you don’t have to have a carer to get it.
Who can claim?
You must be state pension age when you claim and have needed help for at least six months. If you
get Personal Independence Payment and you’ve reached State Pension age, you don’t need to claim
Attendance Allowance.
Please get in touch for more advice.
How can I claim?
Head to gov.uk/attendance-allowance for more information or call 0800 731 0122. If you need advice and guidance to complete your application the Money Matters Team can help, and you can contact them on 0808 164 0111.
Our Money Matters Manager, Lee Forrest has some great advice for anyone claiming Universal Credit and those who could benefit from Attendance Allowance:
The Department for Work and Pensions (DWP) may carry out checks to make sure that your Universal Credit (UC) claim is up to date and correct. These are called case reviews. Customers are being asked to upload bank statements, ID and proof of address. You may be asked for other documents relating to your claim, and to have a phone appointment.
If your claim is selected for review, it doesn’t mean that you’ve done anything wrong, but you must follow the instructions on your journal. If you don’t do this, your claim will be suspended, leaving you without payments.
It is important to know that most UC claims are correct. The DWP is checking to see that your income and savings haven’t changed, and that your personal details and rent details are the same as the last time you updated your UC account. It’s recommended that you check your journal regularly to make sure you don’t miss something on your ‘To Do’ list, and that your details are correct.
If you get a message on your journal about a claim review, please do not ignore it. If you need more time, or help supplying the information, you can put a message on your journal or call the UC helpline on 0800 328 5644. If your claim has been suspended, you’ve missed the deadline to supply information or you need independent advice about what to do, please call us straight away on 0808 164 0111 and ask for Money Matters.
Attendance Allowance – could you be missing out?
Attendance Allowance (AA) is a benefit for people who are over state pension age and need help with
their personal care.
It isn’t means tested, and you don’t have to have a carer to get it.
Who can claim?
You must be state pension age when you claim and have needed help for at least six months. If you
get Personal Independence Payment and you’ve reached State Pension age, you don’t need to claim
Attendance Allowance.
Please get in touch for more advice.
How can I claim?
Head to gov.uk/attendance-allowance for more information or call 0800 731 0122. If you need advice and guidance to complete your application the Money Matters Team can help, and you can contact them on 0808 164 0111.
More news
You said, we did – listening to your feedback
Here at Karbon, we have customer forums and panels so you can share your views on Karbon Homes. Here are some changes we’ve made based on what our Residents' Committee told us.
Download our app