Our customers have been invited to share their thoughts and experiences on stigma surrounding social housing.
Stop Social Housing Stigma is a campaign run by tenants and sponsored by housing organisations across the UK supporting their tenants to have a voice against stereotyping.
Part of this campaign is hearing directly from those who live in social housing, and we want to give you as our customers the opportunity to have your say.
The campaign is running a survey to gain insight on your experiences and your views. From this they hope to be able to create change and effectively address stigma.
Over the Christmas period, payments made online between 24 December and 1 January will not show in your balance or appear in your online account until on or after 2 January 2026.
To avoid paying more than once, please check with your bank before making another payment.
We’re sorry for any inconvenience this may cause and appreciate your patience. The good news is that we’re working to make sure online payments update instantly in the New Year.
⚠️ Amber weather warning – service update
The Met Office has issued an amber weather warning for parts of the North East of England on Thursday with frequent wintry showers and significant snow expected. This may cause disruption.
Please bear with us if it takes a little longer than usual to reach you. The driving conditions are challenging, and the safety of our customers and colleagues is our top priority.
If you need to report an emergency repair, something that poses an immediate risk to your health, safety, or security, our out of hours service is available.
Our customers have been invited to share their thoughts and experiences on stigma surrounding social housing.
Stop Social Housing Stigma is a campaign run by tenants and sponsored by housing organisations across the UK supporting their tenants to have a voice against stereotyping.
Part of this campaign is hearing directly from those who live in social housing, and we want to give you as our customers the opportunity to have your say.
The campaign is running a survey to gain insight on your experiences and your views. From this they hope to be able to create change and effectively address stigma.
You can find the survey here: Stigma in Social Housing - Tenants Survey (jisc.ac.uk)
The survey will take approximately 20 minutes to complete.
The closing date is Thursday 28 March.
For more information surrounding Stop Social Housing Stigma, you can visit the website here: Home - Stop Social Housing Stigma
More news
Karbon Homes partners with local primary school to launch affordable food club in Consett
A primary school in Consett, County Durham, has partnered with North East housing association Karbon Homes to launch an affordable food hub for the benefit of the local community.
Christmas Holiday Hours 25/26