Your thoughts and experiences as a customer really matter to us, and we'd love to use them to shape the services we provide.
We're currently running our annual customer satisfaction survey, and this is a great opportunity to tell us how we're doing. The survey covers key areas, including:
Your overall satisfaction
Repairs and maintenance
Building safety and upkeep
Respectful and helpful engagement
Handling complaints and anti-social behaviour
Looking after neighbourhoods responsibly
The Regulator of Social Housing has introduced Tenant Satisfaction Measures (TSMs) to help assess the performance of all social landlords through customer surveys.
As a thank you for sharing your feedback, you'll have the chance to be entered into a prize draw to win a £50 voucher from a high street retailer of your choice. *Terms and conditions apply*.
Our trusted research partner, Acuity, is managing this survey on our behalf, so you may receive a phone call from them asking for your thoughts. If they do call, the number to look out for is 0191 821 0011.
We really appreciate your time and input. Your voice helps us to improve and make a difference.
Terms and conditions: Tenant Satisfaction Measures prize draw
Voucher giveaway by Karbon Homes
The prize is one £50 shopping voucher per customer. Two winners will be selected annually, with one customer being selected in October 2025 and one customer being selected in April 2026.
The prize is non-refundable, non-transferable and subject to availability. No guarantee is given as to the quality of the prize.
No cash or prize alternatives are available.
Karbon Homes reserves the right in their reasonable discretion to substitute any prize with a prize of equal or greater value.
The winners of the voucher will be drawn at random from survey responses where you have agreed to be placed into the prize draw and notified by email or phone no later than 30 days after April 2026. Where we require details from you, if you do not provide these within 28 days of notification we reserve the right to select a different winner.
All entrants are expected to act fairly and in the good spirit of the prize draw. Karbon Homes reserves the right to investigate any irregularities and disqualify entrants at its absolute discretion.
Karbon Homes’ decision as to who has won the prize draw shall be final.
Any dispute relating to the competition shall be governed by the laws of England and Wales and will be subject to the exclusive jurisdiction of the English courts.
Your thoughts and experiences as a customer really matter to us, and we'd love to use them to shape the services we provide.
We're currently running our annual customer satisfaction survey, and this is a great opportunity to tell us how we're doing. The survey covers key areas, including:
Your overall satisfaction
Repairs and maintenance
Building safety and upkeep
Respectful and helpful engagement
Handling complaints and anti-social behaviour
Looking after neighbourhoods responsibly
The Regulator of Social Housing has introduced Tenant Satisfaction Measures (TSMs) to help assess the performance of all social landlords through customer surveys.
As a thank you for sharing your feedback, you'll have the chance to be entered into a prize draw to win a £50 voucher from a high street retailer of your choice. *Terms and conditions apply*.
Our trusted research partner, Acuity, is managing this survey on our behalf, so you may receive a phone call from them asking for your thoughts. If they do call, the number to look out for is 0191 821 0011.
We really appreciate your time and input. Your voice helps us to improve and make a difference.
Terms and conditions: Tenant Satisfaction Measures prize draw
Voucher giveaway by Karbon Homes
The prize is one £50 shopping voucher per customer. Two winners will be selected annually, with one customer being selected in October 2025 and one customer being selected in April 2026.
The prize is non-refundable, non-transferable and subject to availability. No guarantee is given as to the quality of the prize.
No cash or prize alternatives are available.
Karbon Homes reserves the right in their reasonable discretion to substitute any prize with a prize of equal or greater value.
The winners of the voucher will be drawn at random from survey responses where you have agreed to be placed into the prize draw and notified by email or phone no later than 30 days after April 2026. Where we require details from you, if you do not provide these within 28 days of notification we reserve the right to select a different winner.
All entrants are expected to act fairly and in the good spirit of the prize draw. Karbon Homes reserves the right to investigate any irregularities and disqualify entrants at its absolute discretion.
Karbon Homes’ decision as to who has won the prize draw shall be final.
To obtain details of the prize winner after the closing date, please email communications@karbonhomes.co.uk.
Karbon Homes’ privacy statement can be found at https://www.karbonhomes.co.uk/privacy-statement
Any dispute relating to the competition shall be governed by the laws of England and Wales and will be subject to the exclusive jurisdiction of the English courts.
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