We’re committed to making sure that when you need a repair, it’s completed as quickly and smoothly as possible. To help us achieve this, it’s really important that we’re able to access your home at the agreed appointment time.
When we’re unable to gain access, it can cause delays and means repairs are sometimes completed outside the timescales we aim for. It also places extra pressure on our Repairs Team and can lead to jobs staying open longer than necessary.
To help us provide the best possible service for everyone, we’re updating our approach.
From now on, we’ll make three recorded attempts to access your home for a repair. If we’re still unable to gain access after these three attempts, the job will be closed. You’ll receive a text message to let you know, and if the issue still needs attention, you’re welcome to get in touch to raise a new
repair request.
This change will help us to:
- Manage our workload more effectively
- Improve appointment availability for customers who are able to provide access
- Strengthen our overall repairs performance
We believe this new approach will help us deliver a more efficient and responsive service for all our customers.
Thank you for your continued support and understanding. If you need to rearrange an appointment or update your contact details, please call us on 0808 164 0111 or email info@karbonhomes.co.uk.
We’re committed to making sure that when you need a repair, it’s completed as quickly and smoothly as possible. To help us achieve this, it’s really important that we’re able to access your home at the agreed appointment time.
When we’re unable to gain access, it can cause delays and means repairs are sometimes completed outside the timescales we aim for. It also places extra pressure on our Repairs Team and can lead to jobs staying open longer than necessary.
To help us provide the best possible service for everyone, we’re updating our approach.
From now on, we’ll make three recorded attempts to access your home for a repair. If we’re still unable to gain access after these three attempts, the job will be closed. You’ll receive a text message to let you know, and if the issue still needs attention, you’re welcome to get in touch to raise a new
repair request.
This change will help us to:
We believe this new approach will help us deliver a more efficient and responsive service for all our customers.
Thank you for your continued support and understanding. If you need to rearrange an appointment or update your contact details, please call us on 0808 164 0111 or email info@karbonhomes.co.uk.
More news
You said, we did – listening to your feedback
Here at Karbon, we have customer forums and panels so you can share your views on Karbon Homes. Here are some changes we’ve made based on what our Residents' Committee told us.
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