We strongly encourage all customers to use MyKarbon to make online payments.
If paying by Direct Debit isn’t for you, MyKarbon is the fastest and most convenient way to pay your rent and manage your tenancy — all in one place, with no extra accounts or apps needed.
With MyKarbon, you can:
- Make secure payments in seconds
- See your updated balance straight away
- Report repairs and manage your tenancy
- Keep everything together in one simple app
If you haven’t already, download the MyKarbon app and start using it for all your future payments. If you want to switch to paying by Direct Debit you can do this through MyKarbon too!
For customers who still use allpay for online payments
allpay is closing its old app and moving online payments to a new app called allpayments.
If you still use allpay, you’ll need to download the new allpayments app from your app store. You can sign in with your existing allpay login details, and your information will transfer automatically.
Please note: Payments made online via allpay are reflected in your rent balance by noon the next working day. For faster payments, we recommend using the MyKarbon app where you can see your updated balance straight away.
We strongly encourage all customers to use MyKarbon to make online payments.
If paying by Direct Debit isn’t for you, MyKarbon is the fastest and most convenient way to pay your rent and manage your tenancy — all in one place, with no extra accounts or apps needed.
With MyKarbon, you can:
If you haven’t already, download the MyKarbon app and start using it for all your future payments. If you want to switch to paying by Direct Debit you can do this through MyKarbon too!
For customers who still use allpay for online payments
allpay is closing its old app and moving online payments to a new app called allpayments.
If you still use allpay, you’ll need to download the new allpayments app from your app store. You can sign in with your existing allpay login details, and your information will transfer automatically.
Please note: Payments made online via allpay are reflected in your rent balance by noon the next working day. For faster payments, we recommend using the MyKarbon app where you can see your updated balance straight away.
More news
Youth Trust Fund: Could you or someone you know could be entitled to money
We've teamed up with NE Youth, Youth Focus North East and Share Foundation to raise awareness of unclaimed Child Trust Funds and Junior ISAs in the North East.
Top tips for checking your heating before winter
Our Heating Compliance Manager, Dave Brown, has shared these simple tips to help keep your home warm and comfortable this winter.