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Our complaints performance reports

All landlords are required to evaluate their complaint handling procedures against the code.

The Housing Ombudsman Service has provided a self-assessment form to support in doing this.

Below you will find:

  1. Our annual complaints performance and service improvement report
  2. Our landlord report 
  3. Our Complaint Handling Code Self-Assessment
  4. Our response to the annual complaints performance and service improvement report
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