Moving into your new build Karbon home is a really exciting time
We want to make sure you have everything you need to settle in
We pride ourselves on good quality homes, with a dedicated team to ensure our homes are always up to the standard you expect.
This page will give you a good overview of what to expect in your new home, just take a look at the video and guides below for helpful information about appliances, warranties and defect periods. You'll also receive a home user pack when you move in which will explain how everything works in more detail, but you can always come to us if you have any questions.
Don't forget to complete your Customer Satisfaction Survey once you move into your new home, we'd love to hear your feedback on your new Karbon home experience - there's £100 in vouchers up for grabs too!
Getting to grips with your new build home
Watch Jill, Head of Sales and Marketing, walk you through the demonstration of your new home.
We hope to get everything right for you first time, but in the unlikely event that your home isn't up to scratch, you can report that defect to us. Just use the form below to report a defect or if you're unsure whether your home has a defect, you can enquire below.