Planned investment guide 2024 - 2025

Our plans to improve your homes

We take pride in your home. Every year,​ we spend approximately £26 million on​ our planned investment programme,​ which looks after big scale repairs and​ improvement work on all our buildings.​ 

This programme of investment helps to improve and maintain the quality of your home. It makes them more environmentally friendly, ensuring they meet the Decent Homes Standard which ensures that homes are in good condition, warm and energy efficient, safe and weatherproof, and have reasonably modern facilities. 

We truly believe that ensuring our customers live in safe, secure and well-maintained homes is our fundamental role as a landlord. We can only do this by investing in our homes, for both our current and future customers, and we’re committed to doing so. 

Whether it’s fitting new windows or​ replacing roofs, we do all we can to​ keep your home in great shape, and​ you happy. 

Our upcoming planned investment programme

Below, you can see all the work we’re currently planning to do over 2024 – 2025, where it will take place and when. All the work is subject to a survey of your home and we’ll contact you to let you know when this will happen. 

We’ll always aim to complete this work in the agreed timescales, but occasionally work may need to change due to unforeseen circumstances. We’ll keep you informed if this happens and why it happens. 

We may add more work to our plans in the future, so please do check back to see the latest updates. 

County Durham

Estate  

Number of properties  

Work may include  

 

Estimated start and finish  

  

Acton Dene, Stanley  

25  

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

Spring 24 

Dene View, Stanley  

6 

Chimneys, boundary/fencing, structural walls, solar panels and footpaths  

Spring 24  

Penshaw Gardens, Stanley  

26  

Chimneys, boundary/fencing, solar panels and footpaths  

 Spring 24  

Thorntree Terrace, Stanley  

12  

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

 Spring 24  

Causey View, Stanley  

12  

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

 Spring 24  

Joicey Court, Hartlepool 

35 

Bathrooms, kitchens and rewires 

Spring 24  

Young Street, Hartlepool 

9 

Bathroom and kitchens 

Spring 24  

Barbara Mann Court, Hartlepool  

49  

Bathrooms, kitchens and rewires 

Spring 24 

Studley Road, Hartlepool 

17 

Kitchens and rewires 

Spring 24  

Marmion Close, Hartlepool 

14 

Kitchens, rewires and boilers 

Spring/Summer 24 

Harperley Gardens, Stanley  

39 

Roofs, chimneys and solar panels   

 Spring/Summer 24 

Langdon Gardens, Stanley  

19  

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

 Summer 24 

Rogerley Terrace, Stanley  

10 

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

 Summer 24 

Broomhill, Stanley  

28 

Roofs, chimneys, boundary/fencing, structural walls, solar panels and footpaths  

 Summer 24 

Cheviot Terrace, Stanley  

9  

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

 Summer 24 

Moyne Gardens, Hartlepool 

16 

Bathrooms, kitchens, rewires and boilers. 

Summer 24  

Bowness Close, Hartlepool 

15 

Bathrooms, kitchens and rewires  

Summer 24  

Russell Walk, Hartlepool 

4 

Bathrooms, kitchens and rewires 

Summer 24  

Windermere Road, Hartlepool 

19 

Bathrooms, kitchens and rewires 

Summer 24  

Cleveland Terrace, Stanley  

23 

Chimneys, boundary/fencing, solar panels and footpaths  

Summer/Autumn 24 

Coatses Close, Stanley 

5 

Boundary/fencing, structural walls and footpaths  

Summer/Autumn 24 

Cotswold Terrace, Stanley  

35 

Chimneys, boundary/fencing, solar panels and footpaths  

Summer/Autumn 24 

Faulder Walk, Hartelpool  

9 

Kitchens and rewires 

Summer/Autumn 24 

Faulder Walk, Hartelpool  

9 

Kitchens and rewires 

Summer/Autumn 24 

Ridley Court, Hartlepool 

27 

Bathrooms, kitchens and rewires 

Summer/autumn 24 

Winter Close, Hartlepool 

9 

Bathrooms, kitchens and rewires 

Summer/Autumn 24 

Culzean Court, Consett 

18 

Kitchens and rewires 

Autumn 24  

Highridge, Consett 

8 

Bathrooms, kitchens and rewires 

Autumn 24  

Warwick Avenue, Consett 

14 

Kitchens and rewires 

Autumn 24  

Bright Street, Consett 

4 

Kitchens and rewires 

Autumn 24  

Derwent Crescent, Consett 

8 

Kitchens and rewires 

Autumn 24  

Lily Court, Consett 

8 

Kitchens and rewires 

Autumn 24  

Marx Crescent, Stanley  

21  

Roofs, boundary/fencing, structural walls and footpaths  

Autumn/Winter 24 

Medway Gardens, Stanley  

18 

Chimneys, boundary/fencing, structural walls, solar panels and footpaths  

Autumn/Winter 24 

Mendip Terrace, Stanley  

20 

Chimneys, boundary/fencing, solar panels and footpaths  

Autumn/Winter 24 

Pentlands Terrace, Stanley  

16 

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

Autumn 24/winter 24/25 

Bright Street, Consett 

4 

Kitchens and rewires 

Autumn 24/winter 24/25 

Lily Gardens, Stanley 

32 

Kitchens and rewires 

Autumn 24/Winter 24/25 

North Leigh, Stanley 

23 

Kitchens and rewires 

Autumn 24/Winter 24 

Bronte Place, Stanley 

18 

Kitchens and rewires 

Autumn/Winter 24 

New Front Street, Stanley 

10 

Kitchens and rewires 

Winter 25  

Parkside, Stanley 

23 

Kitchens and rewires 

Winter 25  

Cavell Place, Stanley 

8 

Kitchens and rewires 

Winter 25  

Railways Gardens, Stanley  

6  

Roofs,  boundary/fencing, structural walls and footpaths  

Winter 25  

Whinside, Stanley  

31 

Roofs, chimneys, boundary/fencing, solar panels and footpaths  

Winter 25  

Duke Street, Stanley  

7 

Roofs and chimneys 

Winter 25  

Earl Street, Stanley  

2  

Roofs and chimneys 

Winter 25  

Greenfield Terrace, Stanley  

10  

Roofs, chimneys, and solar panels 

Winter 25  

Malvern Terrace, Stanley 

26  

Roofs, chimneys, and solar panels 

Winter/Spring 25 

Wolsingham Terrace, Stanley  

24  

Roofs, chimneys and structural walls 

Spring 25  

Kirkfield Gardens, Stanley 

17 

Roofs, chimneys and solar panels 

Spring 25 

 

 

 

Newcastle Upon Tyne

Estate  

Number of properties  

Work may include  

 

Estimated start and finish  

  

Bamburgh Terrace, Byker  

 32 

Bathrooms, kitchens and internal doors  

Spring 24  

Raby Crescent, Byker  

1 

Bathroom, kitchen and internal door  

Spring 24  

Raby Way, Byker  

3 

Bathrooms, kitchens and internal doors  

Spring 24 

Merle Gardens, Byker  

2  

Bathrooms, kitchens and internal doors  

Spring 24 

Ruddock Square, Byker  

1  

Bathroom and kitchen 

Spring 24 

Garmondsway, Byker  

1 

Bathroom and kitchen 

Spring 24 

Ayton Rise, Byker  

2  

Bathrooms, kitchens and internal doors  

Spring 24 

The Brow, Byker  

3 

Bathrooms, kitchens and internal doors  

Spring 24 

Commercial Road, Byker 

1 

Bathroom, kitchen and internal door  

Spring 24 

Finchale Terrace, Byker  

1 

Bathroom and kitchen 

Spring 24 

Laverock Court, Byker  

1  

Bathroom, kitchen and internal door  

Spring 24 

Raby Street, Byker  

5 

Bathrooms, kitchens and internal doors  

Spring 24 

Spires Lane, Byker  

1  

Kitchen   

Spring/Summer 24 

Raby Crescent 

1 

Kitchen 

Spring/Summer 24 

Raby Way, Byker  

22 

Kitchens 

Spring/Summer 24 

Kendal Street, Byker  

1 

Kitchen  

Summer 24 

Kendal House, Byker  

1 

Kitchen 

Summer 24 

Low Fold, Byker  

2 

Kitchens  

Summer 24 

Cushat Close, Byker  

3  

Kitchens  

Summer 24 

Merle Gardens, Byker  

11 

Kitchens  

Summer 24 

Ruddock Square, Byker  

5  

Kitchens  

Summer 24 

Garmondsway, Byker  

6  

Kitchens  

Summer 24 

Whickham Gardens, Byker  

24  

Kitchens  

Summer 24 

Raby Cross, Byker  

4  

Kitchens  

Summer 24 

Raby Street, Byker 

44 

Kitchens  

Summer 24 

Oban Gardens, Byker 

5 

Kitchens 

Summer 24 

Ayton Rise, Byker  

17 

Kitchens  

Summer/Autumn 24 

The Brow, Byker  

4  

Kitchens  

Autumn 24 

St Peters Road, Byker  

10  

Kitchens  

Autumn 24 

Commercial Road, Byker  

13 

Kitchens  

Autumn 24  

Glanton Close, Byker  

1  

Kitchen  

Autumn 24 

Finchale Terrace, Byker  

4  

Kitchens  

Autumn 24 

Houlet Garth, Byker  

10 

Kitchens  

Autumn 24 

Lilburn Close, Byker  

4 

Kitchens  

Autumn 24  

Clive Place, Byker  

1 

Kitchens 

Autumn 24 

Laverock Court, Byker  

7  

Kitchens  

Autumn 24  

Ruddock Square, Byker  

1  

Bathroom 

Autumn 24 

Raby Street, Byker  

1  

Bathroom 

Autumn 24 

St Peters Road, Byker  

1  

Bathroom 

Autumn 24 

 

 

 

Northumberland

Estate  

Number of properties  

Work may include  

 

Estimated start and finish  

  

Fleming Court, Haltwhistle  

34 

Kitchens and bathrooms  

Spring 24  

Cockshaw Court, Hexham  

30 

Bathrooms 

Spring 24  

Peth Head, Hexham 

16 

Kitchens and bathrooms 

Summer 24  

Ashwood Road, Hexham 

17 

Kitchens and rewires 

Summer 24 

Whitehouses, Newbrough 

6 

Kitchens and rewires  

Summer 24  

Cheviot View, Prudhoe 

55 

Bathrooms 

Summers/Autumn 24 

Graham House, Hexham 

4 

Kitchens and rewires 

Autumn 24  

Bradley Road, Prudhoe  

45 

Kitchens and rewires  

Autumn/Winter 24 

Carnaby Close, Prudhoe  

36 

Bathrooms 

Autumn/Winter 24 

Chatsworth Close, Prudhoe  

6 

Kitchens and rewires 

Winter 24  

Woodhead Road, Prudhoe  

58 

Kitchens, bathrooms and rewires 

Winter 24/25 

 

 

Frequently Asked Questions

The Decent Homes Standard sets the minimum standards for the condition of social homes. It ensures that homes are in good condition, warm and energy efficient, safe and weatherproof, and have reasonably modern facilities. 
 
You can find out more here. 

There are a number of factors that we consider, such as the age of the property and the fixtures and fittings, any safety issues or whether the home is energy efficient. We’ll invest in the homes that are most in need of the work. All the work is subject to an internal and/or external survey.    

These surveys collect information about a property or building to understand repair needs, health and safety needs and if the property is fit for purpose. We can use the information this decide if the work needs to go ahead, order any materials needed and work with our contractors to plan the works. 

We’ll write to you and invite you to book the survey. During the survey, our surveyors will collect information on the main elements of your property. We’ll use this information to identify any work that may be needed in the future and tell you if any work will need to be carried out now.

It we contact you about a survey, it’s important for you to respond and allow us access to your home. Otherwise, we may not be able to schedule improvement work to your home.

  • The survey usually takes around 30-45 minutes.  
  • You will need to be in your home to give our surveyor access to your property.
  • You won’t need to move any furniture during the survey
  • The surveyor will collect information about what work may be needed in the future.
  • The surveyor won’t be able to tell you what work will needed during this time. We’ll get in touch with you after the survey to give you more details.
  • All contractors and staff will have I.D badges for you to inspect. Please always request I.D before members of our team or contractors enter your home.

This work is important to maintain the quality of your home and ensure that it’s safe, secure and in working order. While there may be some exceptions in exceptional circumstances, you are required to allow our contractors to carry out this work.

Yes, you’ll be given a choice of designs and colours for some elements. One of our team members will be in touch to let you know what you can choose.

Not necessarily. It depends on the work that your property needs based on the age and condition. This may not be the same as your neighbours. 
 
If something in your home needs fixing, please report a repair. You can find out how on our repairs page.

If you or someone in your home is having difficulty doing everyday things like getting dressed, climbing the stairs or having a bath, then our Home Assist service can help. 
 
Home Assist is here to help provide and access just the right level of help you need, with a wide range of safety, mobility and living aids designed to support independent living...from grab rails and lever taps to wheelchair ramps, wet rooms and stair lifts to a personal alarm and response service.  
 
To find out more visit our Home Assist page.

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