Reflecting back on the last year, despite continued and varied pressures on the organisation, it’s been one to celebrate and we’re pleased to present our Annual Review and Financial Statements for the financial year ending 31 March 2025.
From a record year of building new affordable homes, which saw us listed as the North East’s biggest housing association builder of affordable housing and 26th in the UK, to investing over £99.6million on planned and responsive investment in our existing homes, we’ve remained committed to delivering quality homes for our current and future customers. This includes ongoing investment in energy efficiency upgrades and net zero initiatives.
The services we offer and the experience our customers receive from us has also remained a top priority. From developing our resident involvement framework to ensure our customer’s voice helps shape more services and decision making, to investing in our digital offer, to help customer access information quicker and to ‘self-serve’ at a time that suits them, we’re always looking at how we can improve.
Two years on from the launch of our Fair Foundations approach to placemaking, we’re seeing fantastic outcomes from our various place interventions. From street art projects in Byker, celebrating the social and physical history of the Byker estate, to the launch of the Thriving Stanley Action Plan, outlining an approach to regenerating the town and improving the lives of residents, our investments are starting to have a real impact.
And to support these successes and our future ambitions, we’ve continued to prioritise learning and improving. Our focus on providing the right environment and a supportive culture for colleagues saw us achieve a record response rate for our annual engagement survey and the launch of our Karbon Data Quality Scorecard (KDQS) is ensuring colleagues have accurate customer and asset data to be able to do the best job.
Heading into this new financial year, we remain focused on the group’s Strong Foundations Strategy, building on our successes whilst focusing on adapting to changes in legislation within the sector and realigning our priorities to address emerging challenges and opportunities.
We’ll continue to explore possible new investment partners to work with us to deliver new homes through our recently established Graphite Living subsidiary and further opportunities for growth, opportunities that will enable us to deliver greater economies of scale or to have a more concentrated base from which to deliver more locally focussed services.
Find our full annual review and financial statements here
Reflecting back on the last year, despite continued and varied pressures on the organisation, it’s been one to celebrate and we’re pleased to present our Annual Review and Financial Statements for the financial year ending 31 March 2025.
From a record year of building new affordable homes, which saw us listed as the North East’s biggest housing association builder of affordable housing and 26th in the UK, to investing over £99.6million on planned and responsive investment in our existing homes, we’ve remained committed to delivering quality homes for our current and future customers. This includes ongoing investment in energy efficiency upgrades and net zero initiatives.
The services we offer and the experience our customers receive from us has also remained a top priority. From developing our resident involvement framework to ensure our customer’s voice helps shape more services and decision making, to investing in our digital offer, to help customer access information quicker and to ‘self-serve’ at a time that suits them, we’re always looking at how we can improve.
Two years on from the launch of our Fair Foundations approach to placemaking, we’re seeing fantastic outcomes from our various place interventions. From street art projects in Byker, celebrating the social and physical history of the Byker estate, to the launch of the Thriving Stanley Action Plan, outlining an approach to regenerating the town and improving the lives of residents, our investments are starting to have a real impact.
And to support these successes and our future ambitions, we’ve continued to prioritise learning and improving. Our focus on providing the right environment and a supportive culture for colleagues saw us achieve a record response rate for our annual engagement survey and the launch of our Karbon Data Quality Scorecard (KDQS) is ensuring colleagues have accurate customer and asset data to be able to do the best job.
Heading into this new financial year, we remain focused on the group’s Strong Foundations Strategy, building on our successes whilst focusing on adapting to changes in legislation within the sector and realigning our priorities to address emerging challenges and opportunities.
We’ll continue to explore possible new investment partners to work with us to deliver new homes through our recently established Graphite Living subsidiary and further opportunities for growth, opportunities that will enable us to deliver greater economies of scale or to have a more concentrated base from which to deliver more locally focussed services.
Find our full annual review and financial statements here
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