As part of our ongoing Getting to Know You campaign, customers who we hold and email or mobile phone number for, will soon receive a personalised smart link.
This secure link will take you directly to a short form where you can update your contact details and tell us a little more about your household.
£50 in vouchers could be yours!
When you complete your survey, you’ll be entered into a monthly prize draw with a chance to win one of two £50 vouchers from a high street retailer of your choice. *Terms and conditions apply.
Why are we doing this?
Understanding your needs helps us tailor our services and support to better suit you. Whether it’s making sure we communicate in the right way, or offering help that’s relevant to your situation, every detail you share helps us serve you better.
- Your link is unique to you
- It’s safe, secure to complete
- It takes about 5 minutes end to end
If you don’t receive your link and we have your most up to date contact details, don’t worry, you can request one:
As part of our ongoing Getting to Know You campaign, customers who we hold and email or mobile phone number for, will soon receive a personalised smart link.
This secure link will take you directly to a short form where you can update your contact details and tell us a little more about your household.
£50 in vouchers could be yours!
When you complete your survey, you’ll be entered into a monthly prize draw with a chance to win one of two £50 vouchers from a high street retailer of your choice. *Terms and conditions apply.
Why are we doing this?
Understanding your needs helps us tailor our services and support to better suit you. Whether it’s making sure we communicate in the right way, or offering help that’s relevant to your situation, every detail you share helps us serve you better.
If you don’t receive your link and we have your most up to date contact details, don’t worry, you can request one:
More news
Our spring 2026 edition of At home with Karbon has arrived
This issue is packed with important updates and stories from across our communities. In this issue, we’re shining a spotlight on how your feedback is driving real, meaningful change – helping us improve our services and support you in the ways that matter most.
Welcome event marks the completion of new homes in North Shields