We’re excited to introduce the new MyKarbon - our redesigned customer portal made to make managing your home easier.
This major upgrade is part of our wider strategy to give you more ways to engage digitally, whenever and wherever it suits you.
What’s new?
The new MyKarbon offers a fresh new look and smart features designed around you.
Describe the issue and upload a photo - no need-to-know which trade to request.
- Smarter appointment booking
Group multiple repairs into one visit to save time and reduce disruption.
Solve simple issues like blocked sinks yourself, freeing up staff for more complex repairs.
See the name and contact info of your Housing Officer, so you know exactly who to reach out to.
Sign up and win
If you’re new to MyKarbon, now’s the perfect time to register.
Everyone who signs up during October and November will be entered into a prize draw to win one of 10 £20 vouchers. Just our way of saying thanks for joining the journey!
Built with you, for you
We’ve involved customers every step of the way. At a recent engagement event:
- 85% said they’re keen to use MyKarbon going forward
- Most found it easy to navigate
- Many appreciated having support on hand, boosting confidence online
- Your feedback helped shape the portal and it will continue to guide future improvements.
What’s next?
We’re already working on a dedicated mobile app, so you’ll soon be able to manage your home on the go as well as a Karbon WhatsApp for getting in touch. We’ll share more about this soon! Visit www.karbonhomes.co.uk/mykarbon to log in or register today.
We’re excited to introduce the new MyKarbon - our redesigned customer portal made to make managing your home easier.
This major upgrade is part of our wider strategy to give you more ways to engage digitally, whenever and wherever it suits you.
What’s new?
The new MyKarbon offers a fresh new look and smart features designed around you.
Describe the issue and upload a photo - no need-to-know which trade to request.
Group multiple repairs into one visit to save time and reduce disruption.
Solve simple issues like blocked sinks yourself, freeing up staff for more complex repairs.
See the name and contact info of your Housing Officer, so you know exactly who to reach out to.
Sign up and win
If you’re new to MyKarbon, now’s the perfect time to register.
Everyone who signs up during October and November will be entered into a prize draw to win one of 10 £20 vouchers. Just our way of saying thanks for joining the journey!
Built with you, for you
We’ve involved customers every step of the way. At a recent engagement event:
What’s next?
We’re already working on a dedicated mobile app, so you’ll soon be able to manage your home on the go as well as a Karbon WhatsApp for getting in touch. We’ll share more about this soon! Visit www.karbonhomes.co.uk/mykarbon to log in or register today.
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