We’ve introduced a new way for you to get in touch, making it quicker and easier to reach our team when you need us.
You can now contact us through WhatsApp for a range of enquiries.
This new service is part of our ongoing commitment to improving communication and ensuring you can speak to us in ways that suits your daily lives. Many people already use WhatsApp to stay connected with friends and family, so offering it as a customer service channel means you can reach us more conveniently than ever.
You can now:
- Report non‑emergency repairs
- Ask questions about your tenancy
- Get updates on existing enquiries
- Share photos to help us understand an issue
- Contact us discreetly and easily during office hours
Using WhatsApp is simple. Just send a message to our usual freephone number https://wa.me/448081640111 and a member of the team will respond as soon as possible. There’s no need to download anything new or create an account if you already use WhatsApp.
We hope this new option makes it even easier for you to get the support you need.
We’ve introduced a new way for you to get in touch, making it quicker and easier to reach our team when you need us.
You can now contact us through WhatsApp for a range of enquiries.
This new service is part of our ongoing commitment to improving communication and ensuring you can speak to us in ways that suits your daily lives. Many people already use WhatsApp to stay connected with friends and family, so offering it as a customer service channel means you can reach us more conveniently than ever.
You can now:
Using WhatsApp is simple. Just send a message to our usual freephone number https://wa.me/448081640111 and a member of the team will respond as soon as possible. There’s no need to download anything new or create an account if you already use WhatsApp.
We hope this new option makes it even easier for you to get the support you need.
More news
Karbon Homes’ Talking Stories friendship group praised by Hexham MP
Silver Friends, an in-person social befriending programme in West Northumberland, has been praised by Local MP Joe Morris for supporting the mental health and wellbeing of older residents.
Don’t get bitten - stop loan sharks
Our Customer Accounts Team Manager, Ruth Shrimpton-Dean spoke to us about the dangers of looking to resolve those financial issues via loan sharks and what support is available.