This means we won’t be able to take calls or respond to messages unless it’s an emergency.
You’ll be able to report an emergency repair, make rent payments and report anti-social behaviour via our freephone number: 0808 164 0111.
Anything non-urgent can be reported via your MyKarbon account or by emailing info@karbonhomes.co.uk. We will pick this up when we return from 8am on Friday 16 June.
This means we won’t be able to take calls or respond to messages unless it’s an emergency.
You’ll be able to report an emergency repair, make rent payments and report anti-social behaviour via our freephone number: 0808 164 0111.
Anything non-urgent can be reported via your MyKarbon account or by emailing info@karbonhomes.co.uk. We will pick this up when we return from 8am on Friday 16 June.
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Community artwork lights up lives across County Durham
Karbon is an event supporter of Lumiere 2025, the UK’s landmark light art biennial in Durham. Contributing £5,000 to the spectacular public art multi-installation, we have sponsored creative community workshops aiming to tackle social isolation and encourage community cohesion.
Learning from our complaints - repairs and appointments
We wanted to share some of the lessons learned from complaints made around repairs and appointments.