We’re giving away two £50 vouchers each month

Getting to know you: why your information matters

At Karbon Homes, we believe in delivering the best possible service to our customers. That's why we've launched our 'Getting to Know You' campaign, aiming to collect up-to-date information about our customers and residents. This helps us make better decisions and enhance customer service and enters you into a prize draw to win a £50 voucher from a high street retailer of your choice. *Terms and conditions apply can be found below.

Why we're collecting more information

Did you know there are over 1,300 housing associations in England, providing homes for around six million people? As part of this community, we handle thousands of transactions every year, including repairs. This data, combined with what we already know about our homes — like their construction, energy rating, and age — helps us understand your needs better.

As we've grown, we've identified areas where our data could be improved. By collecting more accurate and current information, we believe we can make more informed decisions and provide better services.

How we'll do this

Over the next few months, when you log into your MyKarbon account, you'll be given the option update the information we hold on you. This will be a phased approach so you won't see this option until its your turn. So don't worry if you don't see this straight away. 

Handling your data safely

We understand that data is personal and sensitive. This is why when we ask for your data, you'll also see the  Getting to Know You stamp so you know it's from us. 

You'll also see this campaign featured in various communications over the next few months, including:

• Direct emails
• Website articles
• MyKarbon account updates
• Our magazine, At Home with Karbon
• The Take 5 newsletter
• Social media posts @KarbonHomes

 To reassure you, we've developed a list of frequently asked questions (FAQs) to address any concerns. We're committed to updating this page as more questions arise.

Terms and conditions: Getting to Know You prize draw

Voucher giveaway by Karbon Homes

1. The prize is one £50 voucher per customer. Two winners will be selected each month.
2. The prize is non-refundable, non-transferable and subject to availability. No guarantee is given as to the quality of the prize.
3. No cash or prize alternatives are available.
4. Karbon Homes reserves the right in their reasonable discretion to substitute any prize with a prize of equal or greater value.
5. The winners of the voucher will be drawn at random from all updated accounts and notified by email or phone no later than 30 days after the end of the month. Where we require details from you, if you do not provide these within 28 days of notification we reserve the right to select a different winner.
6. All entrants are expected to act fairly and in the good spirit of the prize draw. Karbon Homes reserves the right to investigate any irregularities and disqualify entrants at its absolute discretion.
7. Karbon Homes’ decision as to who has won the prize draw shall be final.
8. To obtain details of the prize winner after the closing date, please email communications@karbonhomes.co.uk.
9. Karbon Homes’ privacy statement can be found at https://www.karbonhomes.co.uk/privacy-statement
10. Any dispute relating to the competition shall be governed by the laws of England and Wales and will be subject to the exclusive jurisdiction of the English courts.