Welcome to At home with Karbon edition 9

Welcome to At home with Karbon edition 9

Hello, I hope this latest edition of your magazine reaches you in good health.

Before you dive in, I’ve lots of thank yous to make. As you know only too well by now, Covid-19 has slowed many things down in recent months. Despite our best efforts, reduced contact, self-isolation, extra cleaning and lack of availability of some materials has meant some things have taken a little longer than usual.

Delays can be frustrating, and we apologise if you have experienced any, but please be assured we have been working hard to get to you as soon as we can whilst maintaining a safe environment for everyone. Thank you for your ongoing patience.

I'd also like to give a special thanks to those of you who were involved in workshops looking at our Karbon strategy. This included topics like our digital customer channels, personalising our service, our work in the community and the steps we're taking to be greener (see page 6). The feedback was really insightful and our refreshed strategy will be published in the coming months on our website. We look forward to sharing it with you.

To get involved in future projects like this email connectwithkarbon@karbonhomes.co.uk and become one of our Involved Residents.

Finally, please let us know if you’d like to get involved in the next edition of At Home with Karbon. Whether you’ve a recipe or old photos to share or have an idea for a feature, we’d love to hear from you.

Please send us an email at communications@karbonhomes.co.uk

Jo Ray

Executive Director of Customer Services

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Wednesday, 7th April 2021

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