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Make time for a money MOT

Make time for a money MOT

If you’re struggling to make ends meet this month, you’re not alone. But help, including a brand-new one-to-one service from Karbon is available. Lee Forrest from the Money Matters Team tells us more…

Seasonal expenses, fluctuating energy prices and the loss of the temporary Universal Credit increase mean many of our customers are wondering how they’ll manage this winter. Household budgets are under pressure, and we want to help you to mitigate the impact of these changes wherever possible.

We've been listening to your feedback and concerns and that's why we've launched our Money MOT sessions. It's a new telephone advice service where you can speak one-to-one with a friendly expert from the Money Matters Team, at a time that suits you.

The idea is simple: we’ll look at increasing your income and reducing your outgoings so you have as much money in your pocket as possible.

We’ll run a quick check of your benefits to make sure you aren’t missing out on anything and we’ll share with you all of our best money saving tips.

We know the benefits system inside and out and know all kinds of smart ways to save cash. You've told us you want money advice and savings without having to drastically change your lifestyle, and we're keen to make this work for you.

To book a free, Money MOT Session with one of the team, just get in touch by calling us on 0808 164 0111 or emailing us at You can also self- refer by filling in the form on our website:

Be in the know

Here are a few money saving hacks from our team running Money MOT Sessions. Get in touch for more.

Make sure you’re not missing out.

£10 billion of benefits go unclaimed every year. That’s money put aside by the Government to help ease the money worries of people who are entitled to support. We make it our job to make sure you aren’t missing out. Last financial year we recovered a record-breaking £6.5million for our customers.

Don’t overpay for your energy.

Make sure you’re on the best tariff to suit your needs and circumstances. We can point you in the right direction to get this sorted and can help with fuel debt and get you signed up to priority services if you’re eligible.

Check out discounts.

Warm Home Discount schemes offer up to £140 towards your energy bills. A simple way to find out if you’re eligible is through Charis, an organisation that manages the discounts on behalf of a number of energy suppliers and charities. You can visit to check out the schemes that are currently open or we’ll do it for you.

Make sure you’re getting the payments you’re entitled to.

If you were born on or before 5 October 1954 you could get between £100 and £300 in Winter Fuel Payments to help with your heating bills. If you’re eligible, you’ll usually be paid automatically but we can double check for you.

Save on water.

The SupportPlus tariff from Northumbrian Water can reduce your water bill by up to 50%. Speak to us to check your eligibility. We can help with water debts too.

Ditch unnecessary insurances.

It’s good to be covered but do you know what’s really included and whether your policies actually unnecessarily overlap? We’ll help you to review and simplify.

Try this free tool to feel more in control of your household budget.

If you’re worried about how a drop in Universal Credit will affect your household budget, the Government’s

Money Manager tool for Universal Credit can help you create a personalised plan to adjust to the changes. It covers rent or mortgage payments, managing household bills and where to find extra support and entitlements if you’re on Universal Credit. Find it at

Get some reliable debt advice.

We’re part of the Money Adviser Network so can get you debt advice quickly – sometimes on the same day. If you’re looking for alternatives to high-cost loans or want to start saving, we can signpost you to your local credit union, too

Worried about your rent?

Every customer has a dedicated Customer Accounts Officer who you can speak to. We do everything we can to make paying rent as easy as possible, finding a rent payment plan that fits best with your income and circumstances, and getting you set up with a direct debit so you never fall behind. Contact your Customer Accounts Officer on the usual number 0808 164 0111.

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8 December 2021

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