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Performance and satisfaction
We are committed to continuously improving our services to our customers
We want to ensure that our services are always high quality and deliver value for money. This is why we closely monitor our performance as well as customer satisfaction and feedback.
It’s also important that similar organisations to Karbon Homes gather the same feedback. The Regulator of Social Housing (RSH) has created a new way to assess if social landlords in England are doing their job right, called Tenant Satisfaction Measures (TSMs). You can find out more about them and our results on our Tenant Satisfaction Measures page.
If you would like more information, please contact us and ask to speak to the strategy and business improvement team.
