Offering our customers more flexibility when it comes to repair appointments is very important to us.
MyKarbon already offers a range of ways you can self-serve, including booking your own repair appointments and arranging a direct debit for your rent.
As customers, you can now use MyKarbon to reschedule your own servicing and repairs appointments.
To do this you’ll see a stopwatch icon against a repair or appointment that is eligible for rescheduling.
By clicking on this icon, you will be able to see all available appointments and select the one that suits you, without having to call or email us. This will make the process far quicker and easier, meaning you can get on with your day.

Offering our customers more flexibility when it comes to repair appointments is very important to us.
MyKarbon already offers a range of ways you can self-serve, including booking your own repair appointments and arranging a direct debit for your rent.
As customers, you can now use MyKarbon to reschedule your own servicing and repairs appointments.
To do this you’ll see a stopwatch icon against a repair or appointment that is eligible for rescheduling.
By clicking on this icon, you will be able to see all available appointments and select the one that suits you, without having to call or email us. This will make the process far quicker and easier, meaning you can get on with your day.
More news
Hitting the ground running
Lee Forsyth was struggling to find work and support his family after being made redundant. Here Lee tells us how our Money Matters Team, and New Start programme helped him to get back on track with a new job in our Grounds Maintenance Team.
Universal Credit and Attendance Allowance advice
Our Money Matters Manager, Lee Forrest has some great advice for anyone claiming Universal Credit and those who could benefit from Attendance Allowance: