Welcome to our Customer Annual Report 2022/23
Each year we publish our customer annual report to ensure our customers are kept up to date on how we’re doing as an organisation.
This latest report covers April 2022 - March 2023.
We want to show you the positive impact we’re having in our communities and for our customers, in what continues to be a very challenging time across the UK, with household budgets being put under pressure by the continued cost of living crisis.
That’s why it’s important that we continue to deliver our three strategic aims:
• providing as many good quality homes as we can
• delivering excellent service to our customers
• shaping strong sustainable places for our communities
It’s heartening to be able to share how everyone at Karbon has been working together to do that, we want to say a huge thank you to all our colleagues for their continued efforts and to you, our customers, for your understanding and patience during these challenging times.
Get involved with the production of next year’s Customer Annual Report
Our involved residents play a big part in the production of this report, helping us to make sure that it’s easy to understand and contains information that is both interesting and useful to know.
Whether it’s helping us produce reports like this one, or working with us to improve our homes and neighbourhoods, there are lots of ways customers can get involved with the work we do at Karbon. On page 12-15 of the report, you can see some of the projects our involved residents have helped with over the last year and what exciting plans we have coming up to provide customers with even more ways to work with us.
If you’re interested in finding out more about how you can get involved, please get in touch with our customer engagement specialists. Email connectwithkarbon@karbonhomes.co.uk or call 0808 164 0111 and ask to speak to a member of the team.
Welcome to our Customer Annual Report 2022/23
Each year we publish our customer annual report to ensure our customers are kept up to date on how we’re doing as an organisation.
This latest report covers April 2022 - March 2023.
We want to show you the positive impact we’re having in our communities and for our customers, in what continues to be a very challenging time across the UK, with household budgets being put under pressure by the continued cost of living crisis.
That’s why it’s important that we continue to deliver our three strategic aims:
• providing as many good quality homes as we can
• delivering excellent service to our customers
• shaping strong sustainable places for our communities
It’s heartening to be able to share how everyone at Karbon has been working together to do that, we want to say a huge thank you to all our colleagues for their continued efforts and to you, our customers, for your understanding and patience during these challenging times.
Get involved with the production of next year’s Customer Annual Report
Our involved residents play a big part in the production of this report, helping us to make sure that it’s easy to understand and contains information that is both interesting and useful to know.
Whether it’s helping us produce reports like this one, or working with us to improve our homes and neighbourhoods, there are lots of ways customers can get involved with the work we do at Karbon. On page 12-15 of the report, you can see some of the projects our involved residents have helped with over the last year and what exciting plans we have coming up to provide customers with even more ways to work with us.
If you’re interested in finding out more about how you can get involved, please get in touch with our customer engagement specialists. Email connectwithkarbon@karbonhomes.co.uk or call 0808 164 0111 and ask to speak to a member of the team.
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