We’ve been busy transforming our customer experience - guided by your feedback and built for everyday ease. At the heart of this is MyKarbon, our newly updated customer portal, launched in October.
From reporting repairs to viewing tenancy details, MyKarbon puts your home in your hands. And we’re not stopping there. A dedicated mobile app is in development, set to launch soon, making access even easier.
A first look with real impact
At a recent ‘first look’ event, customers explored the new portal and shared their thoughts:
- 85% said they’re keen to use MyKarbon going forward
- Most found it easy to navigate
- Many valued having support on hand, boosting confidence online.
This was more than a demo; it was a conversation. The MyKarbon team listened, learned and acted.
From feedback to fixes
Thanks to your input, we’ve already resolved an issue with saving personal attributes like mental health information. Other suggestions that will be reviewed and considered include:
- Adding an open text field to the “Other” box
- Renaming “Overview” to “Homepage”
- Clarifying messaging around rescheduling repair appointments.
Webchat is now live
We’ve also launched webchat - a faster, more direct way to get help online. Whether it’s a quick question or support using MyKarbon, our team is just a message away.
Sign up today
We’ve been busy transforming our customer experience - guided by your feedback and built for everyday ease. At the heart of this is MyKarbon, our newly updated customer portal, launched in October.
From reporting repairs to viewing tenancy details, MyKarbon puts your home in your hands. And we’re not stopping there. A dedicated mobile app is in development, set to launch soon, making access even easier.
A first look with real impact
At a recent ‘first look’ event, customers explored the new portal and shared their thoughts:
This was more than a demo; it was a conversation. The MyKarbon team listened, learned and acted.
From feedback to fixes
Thanks to your input, we’ve already resolved an issue with saving personal attributes like mental health information. Other suggestions that will be reviewed and considered include:
Webchat is now live
We’ve also launched webchat - a faster, more direct way to get help online. Whether it’s a quick question or support using MyKarbon, our team is just a message away.
Sign up today
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