Use your MyKarbon account
The quickest way to view our balance or make a payment is with a MyKarbon account.
You can log in or register below.
Without it, we could not provide an effective housing service. We've made an effort to make it simple to pay your rent.
Your rent is due every Monday as stated in your tenancy agreement unless you have made an arrangement with us to pay fortnightly or monthly in advance.
We've made it as simple as possible for you to pay your rent. Here are the best ways to do this:
You can pay your rent by Direct Debit: weekly, fortnightly, four weekly or calendar monthly.
We can set this up for you over the phone in just a few minutes, just have your bank account number and sort code to hand. The bank account will need to be in your name.
You can pay your rent online now by securely logging into your MyKarbon account. Are you already a customer? Log in or register now.
You can download the Allpay app from your app store.
You can pay by debit card 24 hours a day by calling our freephone number 0808 164 0111. You’ll just need your tenancy reference number.
Payments can be made directly from your bank or building society current account either weekly, fortnightly or monthly. You must ensure your tenancy reference number is on any payments you send to us.
You can pay by debit card 24 hours a day by calling our freephone number 0808 164 0111. You’ll just need your tenancy reference number.
You can pay by cheque (please do not send cash). Payments should be made payable to Karbon Homes Limited and sent to:
Karbon Homes, Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG
Please write your tenancy reference number on the back of the cheque.
At Karbon, we’re always looking for ways to improve our services and make life easier for our customers, while also trying to reduce our carbon footprint. That’s why we’ve gone paperless with rent statements, and we’re no longer sending them in the post.
You can access your rent information using our free and secure online MyKarbon portal, where you can view your balance, transactions, make payments and manage your rent. If you’re not already signed up, click here to register.
You can also phone us on 0808 164 0111 and use our 24-hour automated line to check your balance or make a payment. You’ll just need your tenancy reference number.
If you need a paper statement at any time, please contact us to request one to be sent via email or post.
We understand that there may be times in your life when it is difficult to pay your rent.
Whatever the reason, we’ll always listen to your circumstances and try our best to come to a repayment arrangement for you to pay back any debt you have with us and remain in your home.
If you have any difficulties paying your rent, please contact our Customer Accounts Team as soon as possible – we are here to help.
Please contact us if you are expecting any changes in your circumstances or as soon as you are finding it difficult to meet your rent payments. Our team will be able to give you advice and support.
We will try our best to come to an arrangement that is affordable and convenient. To help us with this:
In most cases, we will be able to help you and by taking early action you may be able to avoid court proceedings and extra costs. If you cannot pay the whole amount at once, we will discuss other repayment options with you. We won’t ask you to pay more than you can afford. We can also put you in contact with our Money Matters Team for free advice from benefits to budgeting.
Not paying in full and on time will put your home at risk. If you are behind with your rent and fail to keep up with your payments, we may take legal action to recover the money you owe us. This action will involve the County Court. You may also be responsible for any Court Costs as a result of Court action.
For many of our customers, we collect water and sewerage charges on behalf of Northumbrian Water.
The water charges are part of your weekly charge alongside your rent and any other service charges due for your home.
Northumbrian Water may be able to reduce the amount you pay for water by up to 40%. You may qualify for a reduced tariff if your water charges are more than 3% of your income after your rent and:
• Your total annual household income is less than £26,000 or;
• Someone in your household is in receipt of pension credit
We can send the application to Northumbrian Water for you and any reduction that is awarded will be offset against the weekly water charge in your rent. If you think you might be eligible please contact us.
Please note, you can also contact us for support completing an application for this tariff if you pay your water charges direct to Northumbrian Water or another water company.
Other water companies may offer similar schemes for customers on a low income and we can support you with applying for those too.
Some customers may benefit from having a water meter fitted. You can check whether this will be the case for you by using Northumbrian Water’s usage calculator here. Any meter requests are handled by Northumbrian Water and they’ll determine whether your property can be metered. You don’t need our permission to have a water meter fitted and once your meter is fitted we’ll stop collecting water charges alongside your rent.
