News

You said, we did – listening to your feedback

Here at Karbon, we have customer forums and panels so you can share your views on Karbon Homes. Here are some changes we’ve made based on what our Residents' Committee told us.

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Making sure you’re safe and comfortable

Over the last year, we had 3,208 responses from our customers to our monthly Tenant Satisfaction Measures (TSM) Surveys on how you think we’re performing.

Stanley Skills Hub closed for repairs

Our Stanley Skills Hub is currently closed for repairs.

Hitting the ground running

Lee Forsyth was struggling to find work and support his family after being made redundant. Here Lee tells us how our Money Matters Team, and New Start programme helped him to get back on track with a new job in our Grounds Maintenance Team.

We’re changing how we manage missed repairs appointments

To help us provide the best possible service for everyone, we’re updating our approach. 

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