We have one of the largest advice teams in the North East. All our staff are ready to chat, Monday to Friday, and they’re all experienced in listening, not judging, and giving sensible advice to make your life easier.
If you’re a Karbon customer you can come to us forfree, confidential and impartial money advice. The team can help you with:
We keep your enquiry confidential and we don’t pass on any information externally without your permission
If you have been referred to us by our Customer Accounts Team, some information about your circumstances may be shared with them to help you keep your tenancy if you have rent arrears.If we need to make a referral outside of Karbon Homes or to discuss your case with a third party, we won't do this without discussing it with you first and gaining your consent.
Money Advisor Network
The Money Advisor Network allows you access to free, confidential, and independent debt advice. The network brings together some of the country’s best known debt advice providers to help you understand your financial situation, create a personalised budget and draw up a practical action plan to help you back on track.